Terms & conditions
We aim to provide superior and reliable products and quality services that our customers can depend on. But please remember that like you, we are in the business to make a profit from what we do. So there are some rules that both you and us will need to take into account before trading takes place.
All goods are sold upon the following terms and conditions of CCTV Wholesales (the Supplier) unless otherwise expressly agreed in writing. Any Customer purchase conditions attached to orders or to any contract documents emanating from them or any other Customer document - whether signed for or not - are only binding in so far as they are not at variance with these terms and conditions or are expressly agreed in writing on Supplier documentation only, as above.
Ordering ( credit account)
For credit account holding customers, orders should be emailed to us where ever possible. Orders should state: your account number - if applicable; an order number/reference; the full delivery address including POSTCODE; name of an authorised receiver site telephone number and/or mobile, requested delivery date plus whether you require a Timed/Saturday delivery (see below).
All orders should be received by 4.00pm to maximise the possibility of next business day delivery subject to payment/availability of stock. Any orders received after this time may be processed the following working day. We will make every effort to dispatch your goods ASAP and always aim for next working day delivery - but this cannot be guaranteed.
IMPORTANT: Once goods have been ordered - including multiple orders/staggered deliveries - no cancellations, in whole or part, will be permitted once dispatched. Under no circumstances will the Customer be allowed to return any goods for a refund unless faulty (see note on 'Guarantee/Returns' below). Where 'out of catalogue' goods have been sourced specifically on your behalf they cannot be returned for credit under any circumstances.
No liability will be accepted for any loss or damage caused by delay in delivery however caused. The risk in goods passes to you upon delivery/collection.
It is the Customers responsibility to inform the Supplier in writing by email/post of any shortages, errors or damages in delivery within 48 hours, from dispatch date, after which it will be deemed that the delivery has been accepted, complete and to the Customers satisfaction.
PAYING FOR GOODS
We accept payment by most convenient methods including cash, cleared bank transfer, Visa, MasterCard, Switch, Delta, Solo and Maestro, cheques. Full payment must be received and cleared before goods will be dispatched.
Account Opening ( Credit account)
Before accepting an account we initially require: i) Personal guarantees (see below), ii) CCTV Wholesales Terms and Conditions to be signed in agreement ill) Completed account application form including both corporate/personal proof of identity/residence. iv) To build trust and goodwill the first order(s) for over £1,000 (net) to be paid upfront in full. For an account application form please telephone or email us. Applications may take 7-14 days to be processed depending on the trade references supported.
The Customer gives full authority to CCTV Wholesales or its Agents to carry out any searches, credit enquiries, request references, information etc. from credit and enquiry agencies, existing Suppliers, banks etc. - both corporate and personal (Directors) - for any reason and at any time prior to and during the currency of the trading relationship. The Supplier reserves the right to amend/withdraw credit facilities at any time and for any reason.
IMPORTANT: In consideration of granting credit facilities to a Company - the Director(s)/Owner(s) undertake to personally guarantee the payment of any monies due to CCTV Wholesales by their Company. This personal guarantee is irrevocable until any outstanding balance is paid in full. (See Non Payment below)
WARNING: If - or you are in any doubt - your Company may not be able to pay us in full and on time - then please do not order - as you will be pursued in a personal capacity and your personal wealth will be at risk.
It is the Customers responsibility to ensure that sufficient funds/alternative methods of payment [both corporate/personal] are/will be available in readiness for timely payment of all amounts owed to the us. If you are in any doubt as to whether or not you will be able to pay in full and on time then please do not order. No excuses whatsoever will be tolerated for late/non payment (see below)
Should the Customer fail to settle invoices/any amounts due within credit terms, we will: suspend or cancel any further deliveries and charge interest - backdated from invoice date , charge overdue accounts an 8% late payment charge and interest at 2.5% over the Bank of England base rate; plus claim compensation for debt recovery costs incurred as a result of late payment and charge for our time (see Labour rates below). It is the Customers responsibility to pay all amounts owed on time.
For late/non payment by a Company - the liability of any outstanding balance will transfer after 44 days from invoice to the Company Director(s) in a personal capacity.
Title of Goods
Title of/interest in all goods delivered to/collected by the Customer - or its Agents acting on their behalf - belong to CCTV Wholesales until the time of receipt by the Company of all sums payable, whether in respect of the goods or otherwise, in full.
We may at any reasonable time enter upon your and / or your Customers premises to recover goods in the event of non payment of any amounts owed to us. To protect your Customer, You agrees to hold any deposits/payments paid for the equipment up to the value of the invoice, in trust ready for timely payment to us.
Due to continual product development/improvements and/or in the event of equipment/component shortages, however caused, goods supplied may from time to time differ- brand/specification/price - from those listed above. We will endeavour to inform the Customer beforehand of any such changes, including changes in price if only an alternative product is available.
No goods may be returned without the express authority from us. In all events, the Customer must provide written proof of purchase. Please ring to report your suspected fault. If goods need to be returned to us, please completed the RMA form in the support section on our website and obtain a returns number which must be clearly visible/identifiable on the external packaging of the returned goods. Unauthorized returns, posted and/or hand delivered to our office, whether signed for/accepted, in error or not, will NOT be accepted/processed.
Returns, tested and found to have a genuine manufacturing defect parts and workmanship, within our Guarantee period (see above) may at our sole discretion be either (in this order) repaired, replaced free of charge with a new or equivalent condition unit - of the same or similar model/spec - or refunded, as we see fit. It is the express responsibility of the Customer to return goods under warranty claim carriage paid.
We do not accept returns for "goods not wanted "or goods "ordered in error" except in exceptional circumstance.
It is The Customer's responsibility to send back any suspected faulty goods through a carrier that provides proof of delivery by signature.
At our sole discretion, subject to a written loan agreement, goods may be loaned to Customers for any period up to 30 days on a 'Sale or Return' basis, free of charge for account holders, within credit limit, only. Non-account holders have to pay for any loaned goods upfront, 100% refundable deposit basis, on the express agreement that we will completely refund all monies paid subject to the goods being returned carriage paid in an immaculate 'immediately resalable' condition. All Customers will be invoiced for the goods - irrespective of whether the loan was written/verbal - if they are not returned within 30 days.
If any leads/cables/connectors are damaged or tampered with on any sealed units or warranty stickers are broken, the warranty is void.
We will not be responsible for any loss or damage suffered by the Customer, any Third Party and/or its Agents/representatives whether direct or consequentially arising from: any delay in delivery of equipment breakdown or failure of equipment or from any delay in effecting repairs, adjustments or the fitting of any replacement parts; any representation concerning the equipment which has been made to the Customer unless the same has been made to the Company in writing; any loss or damage or injury to any person or property arising as a result of the use of the equipment however caused.
Out of Warranty items
Out of warranty, either time expired and/or invalidated, suspected faulty equipment returned, carriage paid, for testing/repair will be subject to a minimum inspection charge of £15 + VAT per unit. The Customer agrees that the Supplier, although we will endeavor to, is under no obligation to repair any out of warranty items, for whatever reason. We reserve the right to charge all customers upfront (100%) for this service. Written repair quotes available on request.
Audio & Video Recording
For security, training purposes and to prevent fraud - all calls may be recorded and recordings held until such a time as no liability to the Supplier could arise - e.g. goods are paid for in full, out of warranty period etc.
We reserves the right at our sole discretion, to charge for our Companies time when undertaking any work -whether authorized or not - on behalf of the Customer. Examples of chargeable items, this list is not exhaustive, , No Fault Found returns,, any time spent on debt collection whatsoever. The CCTV Wholesales charge out rate, within office hours, per person is: £5 per ¼ hour or part of.
Although we take great care to ensure that the details contained in our literature are correct, CCTV Wholesales takes no responsibility/liability for any errors or omissions, however caused.